Returns policy

If for any reason you are not satisfied with your order, please contact us at Tandoors.Amfora.Canada@gmail.com . We will always find a solution!!!

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return.

It is very important for a return to be made that the item must be in the same condition as you received it, unused and in its original packaging. You also need documents confirming the purchase of goods.

After 30 calendar days, we will not be able to make a refund, exchange or return of an item.

Return shipping is the responsibility of the buyer and all return shipping costs are the responsibility of. Initial shipping costs are also non-refundable. When making a return, we recommend that you take out shipping insurance and track shipping. If we do not receive the item you are returning, we may not be able to continue processing your return or exchange.

We reserve the right to withhold a 3% credit card service fee.

To return an item, initially contact us at Tandoors.Amfora.Canada@gmail.com to receive confirmation for a return or exchange.

When the item you are returning has been delivered to our warehouse and verified, we will send you an e-mail notification indicating the processing time and refund period. Please note that the return is made minus the cost of delivery and order processing. It may take several days to process your return.